M4 Pilot for Shopify
M4 Pilot Support
Need help with M4 Pilot: AI Shopping Assistant? Get support for setup, product sync, billing, uninstall, and Shopify storefront widget questions.
Support channel
Contact M4 Pilot support
Email support@m4makers.com with your shop domain, contact email, and a short description of the issue.
Expected response time: within 1-2 business days.
Support FAQ
Common M4 Pilot questions
How do I enable the storefront widget?
After installing M4 Pilot, open the app setup instructions and enable the theme app embed or widget placement recommended for your Shopify theme.
How do I sync products?
M4 Pilot uses Shopify product access to sync catalog information needed for recommendations. If products do not appear, check that the app is installed, product access is available, and the sync has completed.
Why are products not appearing?
Products may not appear if the catalog sync is still running, products are unavailable, Shopify access was interrupted, or the app setup needs review. Contact support with your shop domain so we can check.
How do I change my plan?
Plans and subscriptions are handled through Shopify. Open the app billing or plan section to review available options, or contact support if you need help.
How do I uninstall the app?
You can uninstall M4 Pilot from your Shopify admin. Shopify sends an app/uninstalled webhook, and M4 Pilot disables app access for the shop.
How do I request data deletion?
Email support@m4makers.com with your shop domain, contact email, and request type. Deletion requests are reviewed and processed within 30 days unless retention is required for legal, billing, security, or compliance reasons.