Civic Complaint Management Platform
SevaScan
SevaScan is a QR-powered civic complaint management platform built for wards, public representatives, and local service teams. Citizens scan a ward QR, submit complaints in Hindi or English, and receive a complaint ID to track status. Ward teams manage every complaint from a secure dashboard.
Scan. Report. Resolve.
Ward QR
Citizen complaint form
Complaint ID
SV-84K2SLA signal
Assigned to ward team
Product Definition
SevaScan is a QR-based ward complaint management system that helps citizens report local civic issues without downloading an app. Each ward gets a unique QR code. Citizens scan it, submit a complaint, and receive a complaint ID. Ward admins and teams can then track, update, assign, and resolve complaints from one dashboard.
Problem
Citizens may not know whom to contact for issues like road damage, water leakage, garbage, streetlights, sewer problems, encroachment, or public safety. Public representatives and local teams often manage complaints through calls, WhatsApp messages, and manual notes, which makes tracking, follow-up, and resolution harder.
SevaScan brings this entire process into one simple digital system.
Solution
SevaScan creates a unique QR code for each ward. Citizens scan and submit complaints from a mobile-first public form, while ward admins and team members view, assign, update, and resolve complaints from a secure dashboard.
No citizen app download required.
Key Features
SevaScan combines a QR complaint management system, public grievance tracking system, ward complaint management system, role-based dashboard, SLA visibility, and citizen status tracking in one focused civic complaint management platform.
Each ward gets one unique QR code and a dedicated public complaint page.
Citizens can submit complaints in Hindi or English through a simple mobile-first interface.
Citizens can write the issue or record a voice message when typing is not convenient.
Citizens can add proof and location details so ward teams understand the issue faster.
Every complaint receives a random, non-sequential complaint ID for safer public tracking.
Ward admins can view complaints, update statuses, assign team members, and manage local issue flow.
Team members can work from role-based access so updates stay connected to the right ward workflow.
Chairpersons can see complaint movement and ward-level visibility without manually chasing every update.
Complaint timelines and status movement help teams spot pending, delayed, or unresolved issues.
Similar local complaints can be identified more easily so teams can understand repeated issue patterns.
Citizens can share feedback after an update and reopen the issue when the problem still needs attention.
Ward QR codes can be used on posters, counters, public notices, campaign material, and local service desks.
How It Works
Each ward receives a unique QR code connected to its public complaint page.
Citizens scan the QR from a poster, counter, bill, campaign desk, or public notice.
The citizen submits issue details, language preference, media, voice, and location when needed.
Admins and team members review, assign, update, and resolve complaints from the dashboard.
The citizen uses the complaint ID to track progress and share feedback or reopen when needed.
User Roles
SevaScan keeps public complaint reporting simple while giving internal teams the role-based access they need to manage ward-level complaint tracking.
Manages platform setup, product configuration, and high-level account support.
Reviews ward-level visibility and complaint movement across assigned civic workflows.
Manages QR setup, complaint triage, team assignment, updates, and status movement.
Handles assigned complaints, field updates, evidence, and resolution progress.
Scans the QR, submits the complaint, receives an ID, tracks status, and shares feedback.
Issue Categories
Use Cases
Why SevaScan?
Trust / Scope Note
SevaScan helps representatives and teams collect, organize, track, and respond to complaints more transparently. Actual resolution depends on the responsible team, available resources, and local administrative process. SevaScan is not an emergency response system and does not replace official government systems unless formally adopted by the relevant authority.
Questions answered
Clear answers help people and search systems understand what M4makers builds, where we fit, and how we approach serious software work.
SevaScan is a QR-based complaint management platform that helps citizens report local civic issues and helps ward teams track, update, and resolve complaints from a dashboard.
SevaScan is built for ward representatives, councillors, local committees, civic teams, RWAs, public-service organizations, and local administration teams.
Each ward receives a unique QR code. Citizens scan the QR, submit a complaint through a mobile-friendly form, and receive a complaint ID. Ward teams manage and update the complaint from a secure dashboard.
No. Citizens can scan the ward QR code and submit complaints through a web form without downloading an app.
Yes. SevaScan supports Hindi and English citizen flows.
Yes. Each complaint receives a secure complaint ID that citizens can use to track progress.
Yes. Ward admins can add team members and manage complaint updates through role-based access.
Yes. Citizens can add complaint details through text or voice and can upload photos or videos with location details when needed.
No. SevaScan can be used by public representatives, local committees, RWAs, civic teams, public-service organizations, and local administration teams.
SevaScan is a local complaint intake and tracking platform. It can support local workflows but does not automatically replace official government systems unless formally adopted by the relevant authority.
Launch a QR-based complaint system with SevaScan and give citizens a simple way to report, track, and resolve local issues.
